Customer Safety Terms & Conditions

At MapStop Holidays and Tourism Pvt. Ltd., your safety is our top priority. By booking and traveling with us, you agree to the following safety terms:

1. Travel Documents & Identification

• Customers must carry valid government ID proof (for domestic travel) and a valid passport, visa, and travel insurance (for international travel).
• It is the traveler’s responsibility to ensure all documents are updated and correct.

2. Health & Medical Safety

• Travelers must ensure they are medically fit for the journey.
• Any pre-existing medical conditions should be disclosed at the time of booking.
• Clients must carry their personal medicines and inform us of any special medical requirements.
• Vaccinations and health requirements (if applicable) must be completed before travel.

3. Insurance

• Travel insurance is strongly recommended to cover risks such as medical emergencies, accidents, theft, or trip cancellations.
• MapStop Holidays will not be liable for expenses not covered by the client’s insurance policy.

4. Transport & Vehicle Safety

• All transfers will be provided by licensed and insured vehicles.
• Customers must follow seatbelt rules, local traffic laws, and driver instructions at all times.
• Consumption of alcohol, smoking, or misbehavior inside the vehicle is strictly prohibited.

5. Accommodation & Hotel Safety

• Hotels are selected carefully for safety, hygiene, and comfort.
• Customers must follow the hotel’s safety rules (fire exits, swimming pool rules, no-smoking zones, etc.).
• Valuables should be kept in hotel lockers; the company is not responsible for theft/loss of personal belongings.

6. Sightseeing & Activity Safety

• Customers must follow the instructions of local guides, instructors, and authorities during tours and activities.
• Participation in adventure activities (trekking, water sports, safari, etc.) is at the traveler’s own risk.
• Safety equipment (helmets, life jackets, etc.) must be used wherever provided.

7. Emergency Situations

• In case of natural calamities, strikes, political unrest, or airline disruptions, itinerary changes may occur for customer safety.
• The company will provide necessary support but will not be held liable for circumstances beyond our control.

8. COVID-19 & Health Regulations (if applicable)

• Travelers must follow all government-mandated health & safety guidelines, including vaccination, RT-PCR tests, mask usage, and quarantine rules (if required).
• Any additional costs due to medical testing, quarantine, or health regulations are to be borne by the customer.

9. Alcohol, Drugs & Misconduct

• Any unlawful activity, misconduct, or violation of local laws during travel is the sole responsibility of the traveler.
• The company reserves the right to terminate services in case of serious misconduct without refund.

10. Responsibility & Liability

• While every precaution is taken for your safety, travel involves inherent risks.
• MapStop Holidays is not liable for injuries, accidents, or losses caused by circumstances beyond our control.

Customers must take reasonable responsibility for their own safety, belongings, and conduct.
Our Services

• MICE (Meetings, Incentives, Conferences, Exhibitions)
• B2B Partner Solutions
• Domestic & International Holiday Packages
• Flight Bookings
• Visa Services
• Hotel Bookings & Transfers